Shipping & Delivery Policy
IMUA TECH provides digital software products and services as well as physical corporate gift items. This policy explains how each type of product is delivered.
1. Digital Software Products & Services Delivery
Delivery Method
After successful payment for any digital software product or service, you will receive an email containing the information needed to access your purchase. This may include:
- Access or download instructions
- A license key (if required)
- Setup or user guidance
- A digital receipt or invoice
All digital deliveries are sent to the email address provided at checkout.
Delivery Time (Software & Services)
- Most digital software products and services are delivered instantly.
- In some cases, delivery may take up to 24 hours due to system or provider delays.
- Certain software or service orders may require 1–2 business days to fully process before delivery, depending on configuration or order requirements.
Non-Delivery (Digital Products & Services)
If you do not receive your digital product or service details within the expected time:
- Check your Spam, Junk, or Promotions folders.
- If still not received, contact support@imuatech.io and we will resend your access promptly.
2. Physical Product Shipping (Corporate Gifts)
IMUA TECH also offers physical corporate gift items that require shipment within the United States.
Processing Time
- All physical product orders require 1–2 business days to process before shipping.
- Custom or bulk corporate gift orders may require additional processing time.
Shipping Method & Flat Rate (U.S.)
- All physical corporate gift orders within the United States ship at a flat rate of $15.
- This flat rate applies to all U.S. orders, regardless of weight, size, or quantity.
- No additional handling or packaging fees apply.
Estimated Delivery Time
- Standard U.S. Shipping: 3–7 business days (after processing)
Tracking
A tracking number will be emailed once your physical order has shipped.
3. Delivery Issues
Digital Software Products & Services
IMUA TECH will promptly resend access information if digital delivery is delayed or unsuccessful.
Physical Products
If your package is:
- Damaged
- Lost
- Missing
- Delivered incorrectly
Please contact us within 7 days of delivery so we can assist with a replacement or resolution.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
Packages returned due to incorrect addresses may require an additional reshipping fee.
4. Contact Us
For any questions regarding digital deliveries or physical product shipping, please contact us:
Email: support@imuatech.io
Phone: 562-264-0555
We are available during normal business hours to provide assistance.